Frequently Asked Questions (FAQ)
What services do you provide?
We provide a wide range of services, including therapy, capacity building, equipment prescription, minor home modifications, seating, pressure care intervention, ADL retraining, upper limb treatment, cognitive intervention, and supporting letters/reports. Please refer to our services tab on the home page for further information. Please note, this list is not exhaustive. You may also send us an email or give us a phone call to discuss the referral further, and we will assist you with any enquiries you may have.
Referrals
How do I make a referral? Please fill out the form located on our referral page. Alternatively you may contact us directly on admin@jmlot.com.au
Who can make a referral? Anyone can make a referral, including support coordinators, case managers, medical professionals, allied health clinicians, the client themselves, or anyone else involved in the client’s care.
How quickly can you be involved? We do not have a waitlists at the moment, and can be involved as soon as possible.
What are your working hours? We have flexible work arrangements, Monday - Sunday, between 9am to 7pm.
Am I within your catchment? We service clients throughout Metropolitan Melbourne. We can also accept clients that live in some rural regions on a case-by-case basis. Please get in contact and we can discuss how we can best support you.
Funding and payment
How can I fund my therapy? We work with a wide range of funding organisations. This includes the National Disability Insurance Scheme (NDIS), My Aged Care (MAC), Chronic Disease Management (CDM) and privately funded clients.
What is the cost of service? If you are registered with NDIS or My Aged Care, all of our fees will be fully subsidised, and there will be no out of pocket charges. Our fees are in line with the NDIS pricing arrangements (https://www.ndis.gov.au/providers/pricing-arrangements). This same fee also applies for privately funded clients.
Are there any rebates? If your General Practitioner (GP) has referred you under a Chronic Disease Management Plan (CDM), you are eligible for a rebate under Medicare.
What other fees are involved? Our services are generally based at your home, and thus our fees also include travel time (at the same fee rate above). We charge for a maximum of 30 minutes travel each way for metropolitan suburbs, and a maximum of 1 hour each way for rural suburbs. We also charge for additional time required outside of therapy sessions, including documentation, supporting letters, and provision of home exercise programs.
Clinical sessions
How long do your sessions go for? This varies pending on the input required, however we will endeavour to provide you with rough time frames for each session.
Why are the sessions based at my home? Having home based sessions allows us to ensure our therapy is specific and targeted to your everyday living. We can also discuss alternative options such as meeting at a specific location in the community or completing telehealth sessions where applicable.
How often will you be involved, and for how long? This is variable, pending the urgency of your referral and your goals. This is something we will have a continual discussions about during your sessions.